Last updated: September 30, 2026
This page explains what personal information Luxury Flooring gathers through this website, what we do with it, who else may see it, and the choices you have.
We handle personal information under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We ask for your details to answer your enquiry, quote your floor and run the site. By using the site or sending us a form, you accept the practices set out below.
Terms Used in This Policy
How to Read These Terms
A capitalized word in this policy carries the meaning we give it in the list below. Each meaning holds whether the word appears in the singular or the plural.
Key Terms
In this policy:
- Enquiry means a quote request, contact form, email, call or text message you send us.
- Company (also “we”, “us” or “our”) means Luxury Flooring, 85 Cedarvale Blvd, Whitchurch-Stouffville, ON L4A 2Y3.
- Cookies are small text files a website stores on your device. A site can use them to remember settings or to record how you move through its pages.
- Jurisdiction means the Province of Ontario, Canada.
- Device means the computer, phone or tablet you use to visit the site.
- Personal Information means any information about an identifiable person.
- Service means this website and the enquiry forms on it.
- Service Provider means an outside person or business that handles information for us, for example to host the site, deliver our email, store records or help us understand how visitors use the site.
- Third-party Service means a website, platform or app that someone other than Luxury Flooring runs, such as a social media page or a map listing.
- Usage Data means technical information your browser or device sends as you use the site, such as how long a page stays open.
- Website means the Luxury Flooring website.
- You means the person using the site, or the business or organization that person acts for.
What We Collect and Why
Kinds of Information
Information You Give Us
Our quote and contact forms ask for details we need to reply to you and plan your project. These can include:
- Your email address
- Your first and last name
- Your phone number
- Project details you choose to share, such as property type, budget range and a description of the work
- Usage Data, described below
Usage Data
Your browser sends some information to the site on its own, without you typing anything.
This can include your IP address, browser type and version, the pages you open, the date and time of each visit, how long you stay on a page, device identifiers and error or diagnostic data.
On a phone or tablet, the site may also receive the device type, its identifier and IP address, its operating system and the mobile browser you use.
Any other information your browser shares by default may reach us as well.
Information from Other Channels
You may also reach us outside the website, for example through:
- Phone calls and text messages
- Messages sent through a Third-party Service, such as a social media page
When you contact us through a Third-party Service, we receive what you send and what that platform shows us, such as your name or profile.
The platform’s own privacy policy governs what it collects about you. We treat the information we receive from it under this policy.
Cookies and Similar Tools
The site may use Cookies and similar tools to keep it working, remember your choices and measure how visitors use it. These tools can include:
- Browser Cookies. You can set your browser to refuse Cookies or to warn you before it accepts one. If you block them, parts of the site may not work as intended. Unless you change that setting, the site may place Cookies on your device.
- Local storage. Your browser can keep small pieces of site data on your device, for example a setting you chose. You can clear this data through your browser settings.
- Pixels and scripts. Some pages or emails may contain small pieces of code that let us count visits, see which pages people open and check that the site and server run as they should.
A session Cookie disappears when you close your browser. A persistent Cookie stays on your device until it expires or you delete it.
We may use both kinds for these purposes:
- Essential Cookies (session, set by us): these let the site and its forms work, and help block misuse such as spam submissions. The site cannot provide the features you request without them.
- Notice Cookies (persistent, set by us): these record whether you have seen or accepted a cookie notice on the site.
- Preference Cookies (persistent, set by us): these remember choices you make on the site so you don’t have to set them again on your next visit.
You can review or remove Cookies at any time through your browser settings.
How We Use Your Information
We may use personal information to:
- Run the site, keep it working and watch for technical problems.
- Prepare your estimate: we use the details you send to plan a site visit, measure and price the work.
- Carry out our agreement with you, including scheduling, invoicing and warranty follow-up.
- Contact you by email, phone or text about your enquiry, your project or an issue that affects it.
- Send you news or offers about our flooring services, where you have agreed to receive them. You can opt out at any time.
- Answer questions and requests you send us.
- Assess or complete a sale, merger, restructuring or other transfer of all or part of our business, where customer records form part of the assets.
- Understand how visitors use the site, measure whether our advertising works and improve our services.
We may share personal information:
- With Service Providers who help us run the site, analyze its use or contact you.
- With a buyer, investor or successor during talks about, or completion of, a sale, merger, financing or acquisition of all or part of our business.
- With affiliates, if any, who must follow this policy. Affiliates means a parent company, subsidiary, joint venture partner or other business under common control with us.
- With business partners, so they can offer you related products, services or promotions.
- In public: a review or comment you post about us on a public platform is visible to anyone who reads that platform, and we do not control it.
- For any other purpose, with your consent.
How Long We Keep Information
We keep personal information only as long as we need it for the purposes in this policy. We may keep some records longer to meet legal duties, such as tax rules, to settle disputes or to enforce our agreements.
We keep Usage Data for internal review. We hold it for a shorter period unless we need it to protect the site, improve how it works or meet a legal duty.
Where Information Is Stored
We handle your information at our place of business and wherever our Service Providers operate. Some of those providers may store data on servers outside Ontario or outside Canada, where privacy laws differ from those here.
By accepting this policy and sending us your information, you agree to that transfer.
We take reasonable steps to make sure anyone who receives your information protects it to the standard in this policy, and we only transfer it where suitable safeguards are in place.
When We Disclose Information
Sale or Merger of the Business
If Luxury Flooring takes part in a merger, acquisition or sale of assets, your personal information may pass to the new owner. We will give notice before that happens and before a different privacy policy applies to it.
Law Enforcement
We may have to disclose personal information when the law requires it or when a public body, such as a court or government agency, makes a valid request.
Other Legal Reasons
We may also disclose personal information where we believe in good faith that we need to:
- Meet a legal duty
- Protect the rights or property of Luxury Flooring
- Prevent or look into possible misuse of the site
- Protect the safety of site users or the public
- Guard against legal liability
Keeping Your Information Safe
We use reasonable business measures to protect the information you give us. No website, internet connection or storage system is safe from every risk, so we cannot guarantee the safety of your information.
Children
This site is meant for adults planning flooring work. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has sent us personal information, contact us. When we learn that we hold a child’s information without a parent’s or guardian’s consent, we take steps to delete it.
Where the law requires a parent’s or guardian’s consent before we collect or use information, we may ask for that consent first.
Links to Other Sites
The site may link to websites we do not run. A click on one of those links takes you to that site, so read its privacy policy before you share anything there.
We do not control, and we accept no responsibility for, the content, privacy policies or practices of other sites or services.
Updates to This Policy
We may change this policy over time. When we do, we will post the new version on this page.
We will also tell you by email or through a clear notice on the site before a change takes effect, and we will update the “Last updated” date above.
Check this page from time to time. A change takes effect when we post it here.
Contact Us
To ask about this policy, request access to your information or ask us to correct it, reach us:
- By email: admin@luxury-flooring.ca
- By phone: +1 (437) 838-5574
- By mail: 85 Cedarvale Blvd, Whitchurch-Stouffville, ON L4A 2Y3
